So, it is more than the red button?
The coloured buttons, too?.
Seems like it is not tuned into TV/ Freeview receiver.
I think you have to put in a code.
Does the infra red light flash on the remote when you press the button?
What I do when I have a similar problem, is, put the question on Answerbank, Technology section.
It will not cost you anything. Buenchico is very good if he replies.
Or, why not use the link I kindly gave you and phone for advice?
Malone, you can use red button on Sky Sports channels as well. For choosing different football matches, or golf pairings etc and for Skybet.
Yes, I watched the Oaks but I think my horse is still running.
I was watching the womens doubles on Eurosport!