Hello Elle,
The technician has just left; he only stayed in the house 5mns if that, just long enough to tell me that he had already found and solved the faulty connection outside, at the street terminal. the 'ADSL' was more or less dead - I don't even know what the initials stand for, let alone translate in English - but what I do know is that without this, no internet)
The installation dates back almost ten years so he has fitted a bran new ADSL, modern and up to date etc etc...
All for free of course !
I wonder if any of my neighbours have encountered problems; I presume they have Internet, if only to watch TV - a lot of people in France go for the Internet/telephone/tv package, which means if internet does not work, nothing works ! I don't, everything is separate.
Now for the test to see if I can send this post