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Hello, Elle,
I have found another of their FAQ sites.
They are receiving lots of queries regarding their new site.
They say they have various departments fixing bugs etc.
This address is slightly different to the one you used
support-uk@eurosportplayer.com

Hi, Rusty!
Thank you.
I have saved that website in My Favourites and will try contacting EuroSport through that in the morning.
I have some reference numbers etc., that were given to me on my registration , so I can quote these.
It is of some comfort to know that there are others experiencing problems!
Let us hope it will be sorted soon!

Hello, Elle!
I hope you are able to contact them.
Yes, there are problems for many folk.
This would put folk off joining up for a yearly contract, if they can not upgrade their site seamlessly.

Good morning, Rusty!
We have a lovely warm day here!
How is it your end?
Now....EuroSport Player!
I have sent messages this morning, both to the new email address that you gave me (yes, a little different from the one I had in my records) and I have also filled n the Contact form on the website that you provided.
Both are "active" at least...in that I have had automated replies saying that my problems will be attended to within 72 hours.
Not exactly an instant solution....but "contact" has at last been established!
Thank you very much indeed for all your help!

Good morning, Elle!
Well, a little bit of progress with your EuroSport Player.
Hopefully it will be resolved fairly soon!
Keep trying the player to see if it will "work"?
It is a bit dull here today.
I went for a spin in my new buggy.
Went to my favourite butcher.
Got a steak pie and a large apple pie.
They are excellent!

Hi, Rusty!
I am glad you are enjoying your new car!
And your prospective lunch sounds great!
How is your son today, have you heard ?
Is his queasy tum any better?
Yes, I keep trying the EuroSport site...but no luck as yet!
It doesn't sound as though I can expect a quick fix!
I am having problems with the crossword today...
Is it me, or is it difficult ?
I like 16a and 7d though!

Hello, Elle!
My new car is just fine.
I have booked it in for a full service next Wednesday.
Yes, the steak pies are possibly the best in town, from that particular butcher.
He has excellent stuff!
His apple pies are the best I have ever had.
Yes, my son says he is a bit better today, thank you.
The puzzle is up to standard, Elle, I'd say?
I liked 13d!
There may be one or two words that are new to you, though.
Possibly, 10a, 11a, 14a, 3d, 13d ?
Let us hope Eurosport get their player fixed and running soon.
Great finish to Mo's race!
I see there are more bodies coming out of the glaciers in Switzerland.
Two or possibly three hikers from over twenty years ago.

PS, Elle!
Brooke Pancake is going along nicely in the Canadian Pacific Women's Open golf tournament in Ottawa!

Hi, Rusty!
'Tis a beautiful day!
I am looking out of my full length (floor to ceiling) window......it is very picturesque in the garden ...bright blue sky, lovely sunshine...colourful flowers......bright green grass........
That puts me in in mind of "The green , green grass of home..."
I liked the Joan Baez version....I love her voice...only what did she do about "Mary"?
I cannot envisage her singing " and there goes Mary...."?
Did she substitute a man's name?
I cannot remember.......
I have kind of finished the crossword, although I definitely found today's more difficult... I would not say that I 'liked' it......
I knew "loess" , "torte", and defragment".........
( regularly defragment my computer!)
I cannot do 3d, 10a , 15d and 27a?
I have a few letters for each, but have no ideas as to answers or parsing.
It doesn't help that the clues interlock.
Still no action on EuroSport!
I have set the recorder for the BBC Highlight of the Zurich DL shown tomorrow!

Hi elle
There's a sort of tradition - much ignored, though - not to give actual answers for Prize puzzles. This is most consistently maintained on RT threads, but it's not at all uncommon for answers to be given, so don't worry about it :)