Hello Rusty!
I have the same problem - How do you 'refresh' ? I could not find
the 'button' you mentioned to Elle.
Weird we should have no sound if the picture is live?
I think now that it is live, but I never had the Loch as a picture,
only the nest, and it has slightly changed angle since first thing
this morning -
So perhaps I did have a recording earlier, and it is live now?
Very strange.
No answer yet - They may be inundated with mails, and replied
to you because they recognised you as a 'regular'.