Agree with you both - It also seems the norm now that just giving the amount of letters without any known letters seems ok (until no answer is given then the letters are forthcoming)
ps. I am not TrevorToo
pps.I hate ranting like this but have allowed myself a festive moan.
Helena seems to have the patience of a saint - always asking for more info etc - ,gawd bless, and can almost always answer them too.