[Thanks bacchanal. It all went surprisingly smoothly until the last stage. A broken wrist was diagnosed, she had a pot put on, then a second X-ray, all within a couple of hours. She was told then she had to wait for a doctor to see her. After an hour and a half, she asked at the desk when she was going to be seen, to be told "Why are you still here? They've made a mistake."!]