CancelReport This Post

Please fill out the form below with your name, e-mail address and the reason(s) you wish to report this post.

 

Crossword Help Forum
Forum Rules

nikki

1st September 2014, 20:28
Technical (new thread after the previous Genius posts):
How do I submit this one?
I was unable to access a print version (so it took me a lot longer to complete than necessary!). I then submitted (twice) a completed grid and both times received the message via email that it had bounced back.
Never had this problem before. Any ideas?
1 of 3  -   Report This Post

greedy kite

2nd September 2014, 04:39
This problem occurs with every new Genius, I'm afraid --- you're lucky if you've never had it before! For numerous technical solutions, try looking back at the old ones. I'm afraid I don't do it any longer, partly for that reason!
2 of 3  -   Report This Post

nlb

2nd September 2014, 15:17
It is possibly a java problem. You can add the url to java accepted sites so that your pc does not block it. If you email subshelp@theguardian.com they will give you more guidance if you need it.
3 of 3  -   Report This Post