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31a. Customers sure to get upset with external changes.It is two words, 3 and 5 letters. ?n? ??e?s. Can it be end something?

end users?

Thank you trevor, good thinking there and it now also gives me 27d to complete the crossword. 27d read, second person once occupied lighthouse. I had ?h?? but now from your answer I can see the missing word is thou which is in the sentence.