Hi gaperon - you've seen my comments on answerbank - I'm GetOverIt.
It did take me three phone calls but I did eventually get a result. I'm paying £6 a week for a paper subscription, so I've realised I could have had complimentary access to The Crossword Club all along, instead of paying £25 a year for the last 5-6 years!
It was frustrating, but perhaps phoning them would get you a result? I know the site says it is not taking new members, but as an existing member you may be okay.
My problem was an expired credit card, although that was October, and I kept my access until last week.